Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings. If the program still doesn't run as expected, this issue is not caused by application or service interference. To do this, run the System Configuration utility and enable your Services and Startup Items, but clear the check box for the problem item. Note: If you upgraded your PC from Windows 8 to Windows 8.1 and your PC has a Windows 8 recovery partition, refreshing your PC will restore Windows 8. How to determine what is causing the issue by performing a clean boot System Restore doesn’t change your personal files, but it might remove recently installed apps and drivers. Under Startup in Task Manager, for each startup item, select the item and then select Disable. In most cases, once you start to refresh or reset your PC, it’ll finish on its own. If you upgraded your PC to Windows 8.1 or Windows RT 8.1 with a DVD, use that disc. On the Startup tab of System Configuration, select Open Task Manager. Using the System Configuration utility might make the computer unusable. (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.). Or, if you're using a mouse, point to the lower-right corner of the screen, and then select Search. Under Advanced startup, select Restart Now. Select msconfig or System Configuration from the search results. In some cases, you might have created them when you first set up your PC. Or, if you’re using a mouse, point to the lower-right corner of the screen, and then select Search. Right-click or swipe down on Computer Management in the search results, and then select Manage. Select Start, type msconfig.exe in the Start Search box, and then press Enter to start the System Configuration utility.Note If you're prompted for an administrator password or for confirmation, type the password or provide confirmation. Create a local user or administrator account in Windows 10. Note: For information about this topic in Windows 10, see Recovery options in Windows 10. When you're prompted to restart the computer, select Restart. If you run a Setup program without starting the Windows Installer service, you might receive the following error message: The Windows Installer service could not be accessed. You’ll need to upgrade to Windows 8.1 after the refresh has finished. Any … If the problem does not occur, repeat step 8, and turn on the upper half of the boxes that you cleared in the Startup Item list in the last test. Here’s how: Swipe in from the right edge of the screen and tap Settings. Once your USB drive is set up as a bootable drive with an appropriate operating system on it, you’ll need to set up your Surface to boot from this drive. If no service causes this problem, go to step 7. However, if Windows needs missing files, you’ll be asked to insert recovery media, which is typically on a DVD disc or thumb drive. Resetting your Surface lets you choose whether to remove just your files or fully clean the drive, and then reinstalls Windows. Windows 10 More... Less. Install, uninstall, or run an application. After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. You can then repeat this process until you've isolated the problem. Finish troubleshooting and reset the computer to start normally. Enter Recovery in the Control Panel search box, and then tap or click Recovery. Note: If you don't see security questions after you select the Reset password link, make sure your device name isn't the same as your local user account name (the name you see when you sign in). Repeat these steps until you have selected all the check boxes. Restart (reboot) your PC. Then install or uninstall the program or update again. When you reset your headphones, any pairing information, equalizer adjustments, and languages settings are removed and your headphones go back to the original factory settings. If your PC isn't performing as well as it once did, and you don't know why, you can refresh your PC without deleting any of your personal files or changing your settings. If your PC came with Windows 8.1 or Windows RT 8.1, you’ll need the discs or thumb drive that came with your PC. When you restart the computer, it's in a clean boot environment. All apps that you installed will be removed. Reset the computer to start normally after clean boot troubleshooting and resume functionality. Warning: Apps you installed from websites and DVDs will be removed. How to start the Windows Installer service when system services are not loaded. Check the info that came with your PC to see if your PC manufacturer provided these discs or media. Choose either Just remove my files or Fully clean the drive. While turning on a single service or startup item and rebooting each time will eventually find the problematic service or application, the most efficient way to do this is to test half of them at a time, thus eliminating half of the items as the potential cause with each reboot of the computer. Go to step 9. After you reset them, you'll need to set up your headphones again. Finish troubleshooting and reset the computer to start normally. Important If the computer is connected to a network, network policy settings might prevent you from following these steps. Perform a clean boot for Windows 7, Windows 8 and Windows 8.1, Create a local user or administrator account in Windows 10, troubleshooting steps to install, uninstall, or run your application, How to reset the computer to start as usual, How to determine what is causing the issue by performing a clean boot, Repair the service, reset, or reinstall Windows. There are two ways you can reset your headphones. You can find out which application or service is causing the issue.